Refund policy
Replacement and Return Policy
Stock Cabinet Return Policy
EliteRTA LLC requires prior authorization for all returns. To initiate a return, please contact our customer service team by emailing info@EliteRTA.com or calling (425)-725-1247.
Returns must be requested within 30 days of placing the order.
Once authorized, you will be issued a return # and provided with the return address for the items being returned.
To qualify for a return, all items must be in their original, unopened packaging.
Returns Are Not Accepted For:
- Assembled cabinets
- Opened boxes
- Damaged items
- Discontinued or clearance items
- Panels, fillers, moldings, and accessories
Customers are responsible for all return shipping fees and may incur a restocking fee of up to 30%.
Any returned items that are damaged, opened, or in unsellable condition will not receive a credit.
Credits for qualified returns will be issued once the product is restocked, typically within five business days of receiving the return.
Refunds will be issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement.
The refund will be for the returned product only, minus any applicable restocking fee.
No credit will be issued for lost or damaged items incurred during return transit or for items that have been assembled or installed by the customer.
For more information, please contact Customer Service at (425)-725-1247.
EliteRTA LLC is not responsible for any labor, installation costs, or loss of wages that may arise from receiving damaged or missing items.
Sample Door Return and Refund Policy
Eligibility for Refund:
Customers who order sample doors are eligible for a refund under the following conditions:
- A minimum purchase of $250 is required for a sample door refund.
- Customers may return up to three sample doors without making a purchase for a full refund. Note that the total number of sample door refunds is limited to three, regardless of how many sample orders or units are purchased.
Condition of Returned Doors:
Sample doors must be returned in the same condition as when received to qualify for a refund. Damaged or altered doors will not be eligible for a refund.
Return Process:
Returned sample doors must be sent to the specified EliteRTA LLC office. The return address and instructions will be provided upon request.
Refund Processing:
Once the returned sample doors are received and inspected, a refund will be processed to the original payment method used for the purchase.
Return Shipping Costs:
The customer is responsible for all return shipping costs associated with sample door returns. These costs are not reimbursed by EliteRTA LLC.
Refund Timeline:
Refunds will be processed within a reasonable timeframe after the returned sample doors are received and inspected.
Contact Information:
For any questions or assistance, please contact our customer service team at customerservice@EliteRTA.com or call (425)-725-1247.
Changes to Terms and Conditions
EliteRTA LLC reserves the right to modify these terms at any time. Customers are encouraged to review these terms regularly.